7. Troubleshooting

The collection of the problem elimination process.

Changing Password

i. Wi-Fi Password

The default Wi-Fi network is turned on and without the encryption password. You can refer to Wi-Fi SSID & Password to configure the encryption type and password to secure your wireless networks.

ii. Router Password

The default router password is root or admin. After accessing the router at http://192.168.30.1, go to System > Administration, you can change the router administration password.

*The default router username is root.

Forget Router Password

The default login password is root or admin. If you have changed the router password and forgotten it, please reset the router to default settings. It will erase the previous configurations, and you can log in to the router again with the above default password.

Wi-Fi SSID and Password

The Wi-Fi network is turned on by default. The default Wi-Fi SSID is Outdoor-WiFi-xxxxxx. It's without the encryption password. You can refer to Wi-Fi SSID & Password to configure the encryption type and password to secure your wireless networks.

Disable Wi-Fi Network

To disable the Wi-Fi network, please access the router at http://192.168.30.1, go to Network > Wireless. You will enter the Wireless Overview page.

‌ There is only one radio section of radio0. The Wi-Fi hotspot created by the router is in the mode of Master. You can click the Disable button to turn off the Wi-Fi hotspot.

*If the Wi-Fi network is in the mode of Client, the Wi-Fi network is for the Wi-Fi relay connections.

Can Not Find Wi-Fi Hotspot

Please open the case of the EZR33 router and check the below indicators on the EZR33 router.

  1. System Indicator

    • If the system indicator is off, please check connections to the PoE adapter, the green light on the PoE adapter should stay green when it's continuously providing power to the router.

      • If the indicator on the PoE adapter is off or flash, try another electrical output socket and replug the connections on the PoE base socket.

    • If the system indicator is flashing, please wait 2-3 minutes until the router boot up.

  2. Wi-Fi Indicator - When the system indicator stays green, check the Wi-Fi indicator.

    • If the Wi-Fi indicator stays green, the Wi-Fi network has been enabled, but there is no data streaming on the Wi-Fi network.

      • You can try to search for the Wi-Fi hotspot. Remember, you might have changed the Wi-Fi SSID name once before.

      • If you were enabled the checkbox Hide ESSID, please input the Wi-Fi SSID name and password manually on the devices.

    • If the Wi-Fi indicator is off, the Wi-Fi network has been disabled, please access the router with the LAN cable connection and enable the Wi-Fi network.

  3. If the above LAN cable connection does not work, you need to reset the router to default settings.

No 4G Connections

Firstly, please refer to the Internet & IP and check if the router already has an internet connection on the mobile modem. If there are no 4G connections, please check the below subjects.

After checked and fixed the issues mentioned on the above subjects, but still have the 4G connection problem, please log in to the router, go to Status > System Log. Copy the system log and 🔗 send it to us.

Slow Speed on 4G

The EZR33 cellular router is relay on the 4G signal to set up an internet connection. Make sure you install the router on which has a strong 4G signal reception. If the signal reception is very weak, please refer to Improve Weak Signal.

Reset the Router

You can use either soft reset or hard reset to erase the configurations on the router and back to the factory settings.

‌ The suggested way is a soft reset. If unable to access the router, please do a hard reset by clicking the reset button for 5 seconds when the router is turned on.

‌ If the hard reset does not work, please refer to EzBoot to reflash the firmware.